Member Privileges & Conditions

We look forward to serving you as a Costco member. If you have any questions, please ask our member services personnel at any Costco membership counter, or click Customer Service.

Membership

  • Membership is available to all qualifying individuals 18 years of age and over.
  • Costco reserves the right to refuse membership to any applicant and membership may be terminated at Costco's discretion and without cause.
  • Membership is subject to any and all rules adopted by Costco including our privacy policies and practices, and they may be amended from time to time without notice.
  • Members are required to present valid U.S., PR, or CN state, provincial or federal government-issued photo ID, or any valid passport before signing up for membership.

Membership Cards and Fees

  • Membership fee is for one 12-month period from the date of enrollment of the Primary Cardholder.
  • Your membership card is valid at any Costco warehouse worldwide and is not transferable.
  • You will be required to show your membership card when entering any Costco warehouse and when checking out at a payment register. Bar codes, photos or other copies are not acceptable.
  • Your membership card must have a card number and your photo to be valid. If your photo is not on your card, you must present valid U.S., PR, or CN state, provincial or federal government-issued photo ID, or any valid passport at the membership counter to have your photo added to your card.
  • Report lost or stolen cards to any Costco membership counter immediately, or call 1-800-774-2678.
  • Cards remain the property of Costco and must be returned upon request.
  • Primary and Affiliate Members receive one free Household Card for anyone over the age of 18 and living at the same address. Household Cardholders will be asked to present proof that they live at the same address as either the Primary or Affiliate Member.
  • Limit one Executive Membership per household or business.

Renewing, Adding or Deleting Cards

  • You will receive a renewal notice by mail each year. Renewal fees are due no later than the last day of the month your membership expires. You may remit your renewal fee by mail, online at Costco.com or at any warehouse. Costco members may charge their membership fees automatically on any Visa® card; the card will be charged on the first day of your renewal month. Members who auto-renew their membership will not receive a renewal notice in the mail.
  • Membership renewal must be completed for all cardholders on the membership when the renewal is processed.
  • You will not receive new membership cards each year.
  • Memberships renewed within 2 months after expiration of the current membership year will be extended for 12 months from the expiration date. Memberships renewed more than 2 months after such expiration will be extended for 12 months from the renewal date. All renewals will be at the membership fee in effect on the date the membership fee is paid.
  • The Primary Member must authorize renewal or cardholder changes, including additions or deletions, and is responsible for the membership.
  • The Primary Member may choose to designate a current Costco member as a Personal Administrator or Business Administrator to make changes to the membership. These designated Administrators are authorized to change the address, phone number, update communication preferences and upgrade or renew the membership. The Administrator cannot remove the Primary Member or change Affiliate Members' personal information.
  • Primary Business Members or Business Administrators may add additional Cardholders (Affiliates) to their membership. To add cardholders to your Business Membership, visit the membership counter at any warehouse.

Risk-Free 100% Satisfaction Guarantee

  • On Membership: We will cancel and refund your membership fee in full at any time if you are dissatisfied.
  • On Merchandise: We guarantee your satisfaction on every product we sell, and will refund your purchase price with the following general exceptions – please see Costco.com or the membership counter for details on current exceptions:
    1. Electronics: Costco will accept returns within 90 days from the date the member received the merchandise for the following products and other similar products: consumer electronics, major appliances, televisions, computers and tablets, cameras, cellular phones (90-day return policy cap does not include countertop minor kitchen appliances).
    2. Diamonds: 1.00ct or larger: Members returning a diamond over 1.00ct must also present all original paperwork (IGI and/or GIA certificates) at which time they will receive a Jewelry Credit Memo. Within 48 hours, our Costco Graduate Gemologist will inspect for authenticity and condition.
    3. Cigarettes and alcohol: Costco does not accept returns on cigarettes or alcohol where prohibited by law.
    4. Refunds for products with a limited useful life expectancy, sold with a product-specific limited warranty will be prorated.
    5. Special Order Kiosk and Custom Installed Programs: Custom product(s) manufactured to our member's personal and unique specifications cannot be returned or refunded, except for warranty repair/replacement due to failure to meet specifications.

Prices

  • Each item is marked with an item number or a UPC Code. The price of the item, along with the description and identifying number, is posted with the item.

Payment

  • Costco accepts all Visa cards, as well as cash, checks, debit/ATM, EBT and Costco Cash Cards. Photo identification and approval by a supervisor or manager may be required. A valid government-issued photo ID is required if you plan to pay by check. Cash, checks and EBT are not accepted at Costco.com, Costco Gas Stations or Costco Car Washes.
  • Costco does not accept manufacturers' discount coupons (other than those distributed by Costco) or other retail establishment discount coupons.
  • The Primary Member is responsible for purchases made by any additional cardholders. To pay by check, the member must have a valid driver's license or other state or government-issued photo identification on file with Costco. Any exceptions must be preapproved by the warehouse manager. Personal checks must be written in the exact amount due, issued on the member's checking account, pre-printed with the member's name and address, and presented by the member.
  • In the event that either the Primary Member or additional cardholder has a check returned by the bank, the Primary will pay the face amount of the check upon demand, plus a reasonable service charge and other expenses incurred. If any legal action is taken on behalf of Costco to collect payment on a check, the member writing the check will be liable for reasonable fees and costs of collection.

Sales and Use Taxes, and Resale Certificates

  • The member agrees to pay Costco any sales, excise, use or ad valorem tax that is imposed on the sale price of the items purchased, which may be based on the pre-sale price. The member agrees that in the event they fail to pay Costco such tax, they will hold Costco harmless and indemnify Costco from any claim, loss, assessment or expense occasioned by such non-payment.
  • If any merchandise is being purchased for resale, the member shall have a valid resale license number on file with Costco and shall notify the cashier prior to recording the sale on the cash register. Such declaration, and the products purchased thereunder, shall be recorded on a "Certificate for Resale." Sales tax will not be charged at the time of purchase only on those products the member states are specifically for resale; all other products subject to tax will be deemed taxable.
  • In the event any product that was purchased for resale (tax free) is subsequently consumed or used in any manner other than for resale that creates or imposes a sales or use tax, member agrees to report and pay to the proper taxing authority any tax due, including penalties and interest.
  • Resale of liquor is prohibited except where allowed by state law.

General Policies

  • Shirts and shoes must be worn inside the warehouse at all times.
  • Members are welcome to bring their children and up to two guests into the warehouse; however members are responsible for their children and guests. Children should not be left unattended. Only Costco members may purchase items.
  • It is Costco's intent to provide a shopping environment free from all forms of harassment and discrimination for employees, applicants, independent contractors, members and suppliers. We prohibit all forms of harassment and discrimination.
  • Costco reserves the right to inspect any container, backpack, briefcase, etc., upon entering or leaving the warehouse.
  • To ensure that all members are correctly charged for the merchandise purchased, all receipts and merchandise will be inspected as you leave the warehouse.
  • Liquor and tobacco sales cannot be made to minors.
  • Costco policy prohibits firearms to be brought into the warehouse, except in the case of authorized law enforcement officers.
  • Animals are not permitted in Costco warehouses unless admission is required by applicable law.

Privacy

  • We respect your right to privacy. Our Privacy Statement outlines our policies and practices in detail. Please obtain a copy from our membership counter, or view/read the privacy statement at Costco.com. Privacy Statement


Updated July 19, 2018
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